Before reading this, disconnect your faulty hard drive now. Further use can cause more damage.
We understand how important your data is and in most cases we can recovery your lost/deleted files - even if you have formatted your hard drive.
Do you backup your data? If not, we can provide you with a backup solution.
Tick of Death?
If you heard your hard drive making a ticking noise, you have a hardware issue (disconnect your hard drive right away), which is costly to fix - but in most cases we can recovery your data.
Why Choose Data Recovery & Backup Solutions for Basalt?
Basalt data recovery is not an IT job! It is a foresnsic job.
There are only a few locations that have the required expensive equipment (i.e. class 100 cleanroom and specialised imager): Large companies based in the cities such as Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth, Darwin and Hobart that are very expensive (due to large overheads), and companies like us with a small team of talent individuals with a wealth of experience and knowledge.
Data Recovery & Backup Solutions for Basalt are a small team of highly skilled engineers that are based on the Gold Coast, so our prices can not be beaten. Please be cautious of general computer repair shops offering data recovery services, since they generally just download a data recovery software program to recover the data, which is only good for software issues. Most data recovery issues are electronic or mechanical issues, so using a software data recovery program, will just cause more issues with the drive, and therefore increase the difficulty/cost of recovering your data.
For more information, please see our about us page.
Types of Data Recovery & Backup Solutions for Basalt Tests
- IC Logic Board PCB
- Motor/Spindle
- Physical Heads
- Heads Movement
- Actuator
- Actuator Arm
- Platters
- Protective Cover
- Chassis
- Firmware Examination
- Image Repair Drive
Types of Hard Drive Failure (Forensic Scale)
- Level 1 - Logical: No physical damage, Logical minor file system corruption as a result of a possible windows update, user error or possible virus.
- Level 2 - Mechanical/Logical: Disk with up to 1% of bad sectors and a corrupted file system as a result of the bad sectors.
- Level 3 - Mechanical/Logical: Disk with up to 5% of bad sectors and a corrupted file system as a result of the bad sectors.
- Level 4 - Mechanical/Logical: Disk with up to 10% of bad sectors and a corrupted file system as a result of the bad sectors. Or a disk without bad sectors but with a massive logical corruption of the file system and possibly overwritten data, etc.
- Level 5 - Firmware/Mechanical/Electronic: Disk with corrupted firmware modules and with at least 1% of bad sectors and a corrupted file system as a result of the bad sectors. Or a disk without physical damage but with disk encryption applied and underlying file system corruption. This level also covers electronic faults of the board PCB.
- Level 6 - Physical/Mechanical/Firmware: clean room job for physically damaged drive with either R/W heads stiction condition, or with at least one faulty R/W in the stack. In most of the cases these drives will also show bad sectors and possibly firmware corruption and file system corruption.
- Level 7 - Physical/Mechanical/Firmware: clean room job, damaged R/W heads stack or damaged R/W Pre-amp without obvious magnetic platters damage. These jobs will be defined as recovery attempts and will require rebuilding the drive in a clean room from donor parts. Only after rebuilding the drive we will be able to assess if the data will be recoverable or not. In most of the cases these drives will also show bad sectors and possibly firmware corruption and file system corruption.
- Level 8 - Physical/Mechanical/Firmware: clean room job, damaged R/W heads stack or damaged R/W Pre-amp with obvious magnetic platters damage. These jobs will be defined as top complexity recovery attempts and will require rebuilding the drive in a clean room from donor parts. Only after rebuilding the drive we will be able to assess if the data will be recoverable or not – the success rate in these type of cases will be lower because of the magnetic platters damage. In most of the cases these drives will also show bad sectors and possibly firmware corruption and file system corruption. In some of the cases only partial recovery may be possible.
- Not Recoverable: drives with excessive magnetic platters damage – usually carved rings and highly contaminated drive chamber as a result of the carved black particles. With current technology these type of jobs are beyond recovery.
Data Recovery & Backup Solutions for Basalt Process
The hard drive recovery process is very complex and requires a lot of specialized data recovery engineering tools and knowledge, and level 6+ failures require a class 100 cleanroom.
Data Recovery & Backup Solutions for Basalt – Our Clients: Big Brands & Small Businesses
Data Recovery & Backup Solutions for Basalt – Amazing Customer Testimonials
I have outsourced many projects through COLETEK over the years for a variety of applications. Applications such as a online based software platform that pulls live data feeds and updates in real-time to the user. A custom built website for adding users and products that achieved over 20,000 listings. Mobile applications. Data recovery and hardware repair. Custom SEO services and secure hosting services. I choose COLETEK because I know that a job will get done as requested and within a reasonable time frame. Also I'm a stickler for security and they're the best.
I was very impressed with the prompt service I received from COLETEK IT. I submitted a request for assistance on Thursday when my Windows PC failed to boot. I dropped the computer off Friday. Saturday - I was notified that analysis was complete and that a reinstall of Windows was required. Sunday - I was notified that Windows had been reinstalled and all my data had been copied back. Monday - I picked up my recovered machine from COLETEK. Four days from initial contact to having my system back would be great service in anyone's book. I have no hesitation in recommending COLETEK IT.
We recently engaged the services of COLETEK to perform some penetration testing on our systems. We found Luke flexible and accommodating with our specific needs. Luke provide what we needed to show our clients our security measures with our systems. I would have no hesitation in recommending Luke.
Luke from COLETEK provided server setup and consultation for our media production Business. They were prompt, professional, and helpful, and gave us some good ideas and options when it came to a custom and cost effective solution. They have been prompt and responsive since initial setup, offering advice as needed and supporting additional requests. Highly recommended!
We experienced some issues with our Linux server. I contacted Luke and explained my concerns, Luke come to our office (after hours) to run some tests and when advised me that some programming was required and that the hard drives were overdue for replacements. Luke suggested I drop the server of at his office on Friday late afternoon so he could do the fix on the weekend and he would come to our office on Sunday afternoon to install the updated server. I gladly accpeted such a great offer. Everything went exactly to plan even though we had to deal with really bad storms and some power outages on that weekend. Job well done.
Founded in 2001, we are a multiple award winning, highly experienced multidisciplinary company specialising in lean product development through rapid prototyping - transforming ideas from concept to life. Our industry-leading team combines deep expertise, cutting-edge technology, and advanced equipment to validate emerging ideas—transforming them into market-ready hardware and software solutions.
Our experience dates back to the 1990s with ANU "Robotics Systems Lab", CSIRO, NICTA (aka Data61), Seeing Machines, Location Aware Technologies, and Hemisphere GPS (aka BEELINE). For over 10 years now, we've been focused on validating R&D and taking ideas to commercialisation.
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